Help Center

 

Asset_4.png
General Information
What is Enterasource?
Enterasource stands out as a leading global provider of high-quality, refurbished enterprise-grade IT equipment. We are dedicated to helping businesses maximize their IT budgets without sacrificing performance, offering a comprehensive range of pre-owned...
Where is Enterasource located?
Enterasource is headquartered at 9 Marconi, Irvine, CA 92618, USA. Please note that we are not a brick-and-mortar retail store, and our facilities are not open to the public. Our business operates primarily online, serving clients both locally and globally...
What are the office hours at Enterasource?
Enterasource is committed to providing exceptional customer service and support during our regular office hours, which are from 8:00 AM to 5:00 PM Pacific Standard Time (PST), Monday through Friday. Please note that we are closed on the weekends and ...
View all
Asset_6.png
Products and Services
What brands of refurbished IT equipment do you offer?
Enterasource offers an extensive inventory of refurbished IT equipment from major OEMs such as Dell, HPE, Cisco, and Nimble Storage. Our selection ensures that customers have access to a diverse range of products tailored to meet various business and technological needs, all while offering significant cost savings compared to new equipment.
How does Enterasource ensure the quality of refurbished products?
Quality is paramount at Enterasource. All our refurbished products undergo a rigorous testing and quality control process. Each item is meticulously inspected, tested, and refurbished by our team of skilled technicians to ensure it meets or exceeds industry...
Can I request a custom configuration for servers or other equipment?
Yes, Enterasource is dedicated to meeting the unique needs of each customer. You can request custom configurations for servers, storage, and networking equipment to align with your specific business requirements and operational needs. Our team of experts...
Does Enterasource purchase used IT equipment?
Yes, Enterasource offers a comprehensive IT Asset Disposition (ITAD) program for buying back your used IT equipment, providing an eco-friendly and efficient solution for your obsolete IT assets. Step-by-Step Guide to Selling Your IT Equipment: ...
View all
Asset_7.png
Ordering and Payment
What payment methods are accepted?
Enterasource accepts a range of payment methods to provide customers with flexibility and convenience during the checkout process. We accept MasterCard, VISA, American Express, and PayPal for instant transactions. Wire Transfers are also accepted for...
Is it safe to use my credit/debit card on your website?
Yes, it is entirely safe to use your credit/debit card on our website. Enterasource utilizes Stripe and PayPal, renowned for their robust security measures, to process all card payments. These platforms employ advanced encryption and security protocols...
I received a discount code. How do I use it?
Discount codes can be easily applied during the checkout process to receive discounts on your purchases. Here’s the step-by-step process: Add the desired items to your shopping cart and proceed to checkout. On the checkout page, you will...
View all
Asset_8.png
Pricing and Quotes
How do I request a quote from Enterasource?
Requesting a quote for products on Enterasource is simple. Follow the steps below based on whether you are a new or existing customer: For All Users: Navigate to the Product Landing Page: Ensure you are on the individual ...
Why are some systems displayed without pricing?
At Enterasource, we specialize in refurbished hardware, which means the availability and pricing of certain systems can fluctuate. In cases where an item is out of stock or there’s limited market availability, we choose not to display a price. This approach...
View all
Asset_10.png
Shipping and Delivery
When will my order ship?
At Enterasource, our goal is to ship your orders as quickly as possible. For orders consisting of in-stock items, if placed before 2 PM (PST), we aim to process and ship them the same day. Orders received after this time are typically processed and shipped...
How can I track my order?
To track your Enterasource order, follow these steps: Log in to Your Account: Access your account dashboard by clicking on 'My Account' or by visiting this link. Visit the Orders Section: From the...
What do different order statuses mean?
Enterasource order statuses provide insights into your order's progress: Pending: Your order is waiting to be processed. Processing: Your order is being handled and could be at various stages of fulfillment. Complete: Your order has ...
View all
Asset_13.png
Configuring Servers
Why am I not seeing all of the available options?
When using Enterasource’s product configurator to customize your server, you might notice that not all options are available to view or select from the outset. This is an intentional design choice to ensure that the components you choose are fully compatible...
Are there more CPU options than what is listed?
Yes, at Enterasource, we have a sprawling stock of CPUs available for your server configurations. While we have curated a selection of the best value options in our product configurator to simplify the decision-making process and avoid decision fatigue...
View all
Asset_9.png
Account Management
How do I create a new account?
Customers can create a new account by visiting the account login page. Choose between a personal or business account, and then click on the "Create an Account" button. Follow the prompts to enter your information and set up your account for faster checkouts...
What is a personal account?
A personal account at Enterasource is designed for individual use, offering a seamless process for placing orders, viewing your order history, and accessing product warranties. It is streamlined for simplicity and efficiency, ensuring a smooth shopping...
What is a business account?
A business account at Enterasource is a multi-user account ideal for organizations. It supports various users to place orders, request quotes, and make payments on behalf of others on the account. An admin user can manage and restrict permissions for...
How do I choose between a personal and business account?
Choosing between a personal and business account at Enterasource depends on your specific needs. If you are an individual looking for a straightforward process for your purchases and warranty accesses, a personal account is ideal. For organizations requiring...
How do I add users to my business account?
Adding sub-users to your Enterasource business account can enhance your organization’s functionality and efficiency. Follow the steps below to add sub-users: Navigate to ‘My Account’: From the top menu on the Enterasource ...
How do I create and manage roles and permissions in my business account?
Creating and managing roles and permissions for your Enterasource business account ensures that every team member has the appropriate level of access. Follow these steps to set up roles and permissions: Navigate to ‘My Account’: From the Enterasource...
View all

© 2024 Enterasource, LLC. All Rights Reserved.